Go from Good to Great!

Our Best Practice Tool Kit has been put together based on our many years of experience in dealing with tour operators, DMCs and ITOs.

 

It sets three levels of competency; from the ‘minimum expected’ to ‘best practice’ and ‘setting standards’ for the industry. 

It covers the following topics:

  • Service Level 

  • Background information 

  • Product

  • Compliance, Safety and Quality

  • Contracts

  • Marketing

  • Leaders and guides

  • Responsible Tourism

  • Free of charge for our clients
     

The Toolkit is delivered via a series of documents and webinars (or can be done as face to face training in destination). 

Contact us now if you'd like to find out what UK tour operators really expect from DMCs. 

"“However good the destination and experiences offered are, UK Tour Operators will not necessarily work with you if you do not meet high standards across all aspects of your business”!"

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