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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Mar 31, 2022
In 8. Final review and awards
Here is a link to the Zoom recording and a copy of the final presentation and awards on 31 March 2022. https://us02web.zoom.us/rec/share/lOQafiFWU3K4rEnlHRQM94_PPNb4p2rDHjy6bC_WC8AJJdZ-_EJCMMFNVgFIfPjA.1Rr4f2v-nFuV-gAl Passcode: s4.Dbvv4 Well done everyone and thank you for your hard work. I'll see you on 14 April. The final piece of homework is your presentations for the B2B webinar. Please send to Gemma and I as soon as possible (no later than Wed 13 April).
Final session and awards content media
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Mar 25, 2022
In Interactive B2B meetings
Here is a link to today's webinar, Friday 25 March 2022. https://us02web.zoom.us/rec/share/HdL7U-hyAh6JZoPRzzAgcyEM6nXYF6viOh_pqvwmsSX0qGSuP6r9IsM69xy19bxN.1bGnkMJ7OfCCT_tn Passcode: ?%C9VpxU
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Mar 25, 2022
In Interactive B2B meetings
Here is a copy of the slides I presented for the December 2021 webinar.
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Jan 21, 2022
In 2. Marketing
Here is a recording from webinar on 21 Jan 2022 where we continued with work on how to produce a One Page Marketing Plan. https://us02web.zoom.us/rec/share/MFQyZwIo0MGZkXRGxfpqGvvEccHAUnXw7Z-bpMG-Jcm5-it9y4nDYbWrGhW9vt9n.0uzPyajD0QR1eT-r Passcode: 7!uvstir
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Jan 17, 2022
In 2. Marketing
Link to recording of discussion on Marketing Planning 17 Jan 2022: https://us02web.zoom.us/rec/share/26QyZYK6LuT3FsdxpB7NaOdw33yZnhcjCTw32pz-_ptli5Clg9OYt-xtty4x2AIu.Ame_56OBYL-50KKV Passcode: &hFk4.K4
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Jan 15, 2022
In 8. Final review and awards
This is the recording from Friday 07 January 2022 where we went through requirements for documents to be completed in January. https://us02web.zoom.us/rec/share/RXcB2zt6kAQFDC4yJ3GLnUStbwmTjbJOZUT24Dt5NYRdxKc9zv4c8PM-TXdpZOsw.Boduq-uK38f5l20n Passcode: 9*e1Hj6C
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Dec 21, 2021
In Interactive B2B meetings
Thanks you all for your participation and professionalism at the 'Tajikistan Comes To The UK' webinar today (21 Dec 2021). I have written to all of them to thank them and have received some good feedback from the tour operators - several who don't already feature Tajikistan are saying that it is now very high on their list. I have asked if they would like introductions to you and will follow up with them again in the New Year as everyone is winding down for Christmas now. Here is a link to the Zoom recording. https://us02web.zoom.us/rec/share/s3mcmoqtMsoMckigJtqwPpimnkMdtpNvo9eJ0uL8Qfy5Fn42IIXUxoKdzFmtD-hh.W2otF6DkeycWoPio Passcode: Qg&3I=+s
Zoom Video  content media
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Dec 10, 2021
In 1. Introduction & Overview
Here is a link the webinar recording from Fri 10 Dec https://us02web.zoom.us/rec/share/I1l102Ikw2uQdYQJUdGHm5zRZVgozw2zppZa1RXB_dHuIfsUVBOnbhLjE-oNukUT.altpqr7Fr9F_1Wp8 Passcode: X9G6F#8z
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Dec 10, 2021
In Interactive B2B meetings
Agenda outline and Tour Operator attendees listed here.
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Dec 03, 2021
In 6. Sustainable Tourism
Here is a link to the webinar on Sustainable Travel on Fri 03 Dec 2021: https://us02web.zoom.us/rec/share/y9WIi4yC0fOsdRAWwLyiIgGxF-LJvz136bug_0tS24dsVfG_N3SJyZxRv7sgRNzv.bI49_KorrlGmord5 Passcode: S8?@xk2e
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Dec 03, 2021
In 7. Organisational Structure
PDFs of documents relating to webinar dated Fri 03 December 2021. 7.1 Organisational Structure Guidelines 7.2 Example Organisation Structure 7.3 Guidelines for 'About Us' section of your website or sales presentation.
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Dec 03, 2021
In 6. Sustainable Tourism
Here are the documents from webinar on Fri 03 December. Just two documents, but the second document covers guidelines on all the aspects covered in the webinar.
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Dec 03, 2021
In 1. Introduction & Overview
I'm re-posting this to make it easier to find.
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Nov 26, 2021
In 5. Compliance, Safety, Quality
https://us02web.zoom.us/rec/share/Rev48gSjvuREHDko8HYemNsLNH6UwTQ1pann9tISbp7i91RaqxIAnABrpJl-aw-v.FBK8RBfvwZRe9Bk- Passcode: =+#3FHqG
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Nov 26, 2021
In 5. Compliance, Safety, Quality
Documents from webinar Fri 26 November 2021. Important note: We are not safety management consultants but the documents below are useful because they are a representation of safety checklists commonly used by British tour operators. If you need help with setting up a safety management system, we can recommend advisors but this is outside of the scope of this project. 5.1 Introduction 5.2 Safety Policy Guidelines 5.3 Risk Assessments and Emergency Response Planning 5.4 Example 'General Risk Assessment' 5.5 Example 'Accommodation Safety Checklist' 5.6 Example 'Vehicle Safety Checklist' 5.7 Example 'Leader and Guide Safety Checklist' 5.8 Example 'Cycling Safety Checklist' 5.9 Example 'Walking Safety Checklist' 5.10 Crisis Planning 5.11 Public Liability Insurance 5.12 Quality Control Policy 5.13 Complaint Handling 5.14 Covid Policy
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Nov 24, 2021
In 4. Product and Operations
Link to recording of webinar Wed 24 Nov 2021: https://us02web.zoom.us/rec/share/Su4ttCnOABOmC7lPuEwEHJxTIlOCZ-WczdBu6qI_-2wCWXcggCfion9xkLtuUXLK.z1nXA2dXfyBA_R_s Passcode: =f1M+t@%
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Nov 24, 2021
In 4. Product and Operations
Here are the documents from today's webinar. Wed 24 Nov 2021 For ease of reference these are: 4.1 Itinerary Content Guidelines 4.2 Sample itinerary and Niche Market Guidelines 4.3 Planning Sheets and how to use them 4.3.1 Planning sheet with no data 4.3.2 Planning sheet with explanation of how to use 4.3.3 Planning sheet with sample data 4.4 Costing guidelines 4.5 Example Costing Sheet 4.6 Country Profile Guidelines 4.7 Example Country Information Presentation/PDF 4.8 Competency Levels (minimum expectations etc from UK operators)
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Nov 24, 2021
In Process & Systems
I'm not a systems expert but here are some providers for DMC software that you might want to look at: WeTu - https://wetu.com/ Tour Plan - https://www.tourplan.com/ Manage Your Trip - https://www.manageyourtrip.com/Index Trekksoft: https://www.trekksoft.com/ WeTu is a system that seems to be used quite a lot by DMCs. When used properly, it can be very effective for producing professional looking itineraries quickly. One DMC I know called SA360 (based in South Africa) use this system very well - I can put you in touch if you are interested. Please let me know. TourPlan also seems to be quite popular. And please ask if you need any further advice.
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Nov 19, 2021
In 3. Sales and Service
Here is a link to today's webinar recording. 19 November 2021. https://us02web.zoom.us/rec/share/KYpKxIpFT1NAuTa0A64_ZnC8xbwFwTKcxb6LXeLxclls4AoFbU9bvz69GGEHPS0M.PuhL-uQPCDYwfnP1 Passcode: g=+G7x?a
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Mark Wright, The Adventure Connection
DMC Toolkit Team
DMC Toolkit Team
Nov 19, 2021
In 3. Sales and Service
Here are the documents from today's webinar. 3.1. Customer Service Policy 3.2. Email response templates 3.3. Enquiry tracking 3.4. Example Enquiry Tracker 3.5 Booking confirmation email example 3.6. Terms and Conditions Example 3.8 Example of UK tour operator contract 3.9 Example Sales Process 3.10 Competency Levels: Sales and Service Level 19 Nov 2021
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Mark Wright, The Adventure Connection

Mark Wright, The Adventure Connection

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