Here is a link to today's webinar, Friday 25 March 2022. https://us02web.zoom.us/rec/share/HdL7U-hyAh6JZoPRzzAgcyEM6nXYF6viOh_pqvwmsSX0qGSuP6r9IsM69xy19bxN.1bGnkMJ7OfCCT_tn Passcode: ?%C9VpxU

Here is a copy of the slides I presented for the December 2021 webinar.

Here is a recording from webinar on 21 Jan 2022 where we continued with work on how to produce a One Page Marketing Plan. https://us02web.zoom.us/rec/share/MFQyZwIo0MGZkXRGxfpqGvvEccHAUnXw7Z-bpMG-Jcm5-it9y4nDYbWrGhW9vt9n.0uzPyajD0QR1eT-r Passcode: 7!uvstir

Link to recording of discussion on Marketing Planning 17 Jan 2022: https://us02web.zoom.us/rec/share/26QyZYK6LuT3FsdxpB7NaOdw33yZnhcjCTw32pz-_ptli5Clg9OYt-xtty4x2AIu.Ame_56OBYL-50KKV Passcode: &hFk4.K4

This is the recording from Friday 07 January 2022 where we went through requirements for documents to be completed in January. https://us02web.zoom.us/rec/share/RXcB2zt6kAQFDC4yJ3GLnUStbwmTjbJOZUT24Dt5NYRdxKc9zv4c8PM-TXdpZOsw.Boduq-uK38f5l20n Passcode: 9*e1Hj6C

Here is a link the webinar recording from Fri 10 Dec https://us02web.zoom.us/rec/share/I1l102Ikw2uQdYQJUdGHm5zRZVgozw2zppZa1RXB_dHuIfsUVBOnbhLjE-oNukUT.altpqr7Fr9F_1Wp8 Passcode: X9G6F#8z

Agenda outline and Tour Operator attendees listed here.

Here is a link to the webinar on Sustainable Travel on Fri 03 Dec 2021: https://us02web.zoom.us/rec/share/y9WIi4yC0fOsdRAWwLyiIgGxF-LJvz136bug_0tS24dsVfG_N3SJyZxRv7sgRNzv.bI49_KorrlGmord5 Passcode: S8?@xk2e

PDFs of documents relating to webinar dated Fri 03 December 2021. 7.1 Organisational Structure Guidelines 7.2 Example Organisation Structure 7.3 Guidelines for 'About Us' section of your website or sales presentation.

Here are the documents from webinar on Fri 03 December. Just two documents, but the second document covers guidelines on all the aspects covered in the webinar.

I'm re-posting this to make it easier to find.

https://us02web.zoom.us/rec/share/Rev48gSjvuREHDko8HYemNsLNH6UwTQ1pann9tISbp7i91RaqxIAnABrpJl-aw-v.FBK8RBfvwZRe9Bk- Passcode: =+#3FHqG

Documents from webinar Fri 26 November 2021. Important note: We are not safety management consultants but the documents below are useful because they are a representation of safety checklists commonly used by British tour operators. If you need help with setting up a safety management system, we can recommend advisors but this is outside of the scope of this project. 5.1 Introduction 5.2 Safety Policy Guidelines 5.3 Risk Assessments and Emergency Response Planning 5.4 Example 'General Risk Assessment' 5.5 Example 'Accommodation Safety Checklist' 5.6 Example 'Vehicle Safety Checklist' 5.7 Example 'Leader and Guide Safety Checklist' 5.8 Example 'Cycling Safety Checklist' 5.9 Example 'Walking Safety Checklist' 5.10 Crisis Planning 5.11 Public Liability Insurance 5.12 Quality Control Policy 5.13 Complaint Handling 5.14 Covid Policy

Link to recording of webinar Wed 24 Nov 2021: https://us02web.zoom.us/rec/share/Su4ttCnOABOmC7lPuEwEHJxTIlOCZ-WczdBu6qI_-2wCWXcggCfion9xkLtuUXLK.z1nXA2dXfyBA_R_s Passcode: =f1M+t@%

Here are the documents from today's webinar. Wed 24 Nov 2021 For ease of reference these are: 4.1 Itinerary Content Guidelines 4.2 Sample itinerary and Niche Market Guidelines 4.3 Planning Sheets and how to use them 4.3.1 Planning sheet with no data 4.3.2 Planning sheet with explanation of how to use 4.3.3 Planning sheet with sample data 4.4 Costing guidelines 4.5 Example Costing Sheet 4.6 Country Profile Guidelines 4.7 Example Country Information Presentation/PDF 4.8 Competency Levels (minimum expectations etc from UK operators)

I'm not a systems expert but here are some providers for DMC software that you might want to look at: WeTu - https://wetu.com/ Tour Plan - https://www.tourplan.com/ Manage Your Trip - https://www.manageyourtrip.com/Index Trekksoft: https://www.trekksoft.com/ WeTu is a system that seems to be used quite a lot by DMCs. When used properly, it can be very effective for producing professional looking itineraries quickly. One DMC I know called SA360 (based in South Africa) use this system very well - I can put you in touch if you are interested. Please let me know. TourPlan also seems to be quite popular. And please ask if you need any further advice.

Here is a link to today's webinar recording. 19 November 2021. https://us02web.zoom.us/rec/share/KYpKxIpFT1NAuTa0A64_ZnC8xbwFwTKcxb6LXeLxclls4AoFbU9bvz69GGEHPS0M.PuhL-uQPCDYwfnP1 Passcode: g=+G7x?a

Here are the documents from today's webinar. 3.1. Customer Service Policy 3.2. Email response templates 3.3. Enquiry tracking 3.4. Example Enquiry Tracker 3.5 Booking confirmation email example 3.6. Terms and Conditions Example 3.8 Example of UK tour operator contract 3.9 Example Sales Process 3.10 Competency Levels: Sales and Service Level 19 Nov 2021